AI Ticket Dispatcher

Automated ticket routing for outsourced IT teams.

Plumber is an AI Ticket Dispatcher that instantly assigns IT tickets to your best-fit technicians based on their expertise, capacity, and cost.
Mission

We help service delivery firms maximize human potential by harnessing AI.

Service delivery is evolving into a cybernetic model—one that integrates human expertise and AI-driven efficiency to meet the growing demands of modern businesses.

Plumber helps firms navigate this transition with AI-native solutions that optimize human resources, enabling them to deliver more effective, profitable, and scalable services.
Service delivery is evolving into a cybernetic model—one that integrates human expertise and AI-driven efficiency to meet the growing demands of modern businesses.

Plumber helps firms navigate this transition with AI-native solutions that optimize human resources, enabling them to deliver more effective, profitable, and scalable services.
Solution

Intelligent Routing

Instantly assign tickets to your best-fit technicians. Accelerate ticket resolution times and free up your team to focus on high-value (billable) work.
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Connect your ticketing system in one-click and leverage historical data.

Integrate with your IT ticketing system in one click.

Ensure accurate dispatch logic based on historical ticketing data.

Map connections between siloed and disparate data points.

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Create actionable tickets faster with AI-assistance.

Help frontline technicians create tickets faster with an AI agent.

Eliminate errors in ticket categorization and prioritization.

Improve ticket quality to accelerate downstream workflows.

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Automatically assign tickets to your best-fit technicians, instantly.

Auto-assign the ideal technician to service any given ticket.

Balance distribution with real-time analysis of technician utilization rates.

Ensure ideal fit based on technician expertise, bandwidth, and cost.

Reduce ticket triage time from 10+ minutes to <20 seconds.

Impact

See immediate, measurable results.

Accelerate ticket resolution times.

Eliminate misrouted tickets.

Minimize cost per ticket serviced.

Reduce time spent on non-billable work.

Improve technician utilization rates.

Reduce ticket resolution variance.

We’ve looked; too many tools are just AI wrappers. Plumber’s product is different, with real models and data behind it.

IT Operations Manager
MSP Pilot Customer
FAQs

Frequently asked questions

Is there a free trial available?
Yes. We're happy to offer a 2-week free trial.
Is Plumber an AI/GPT wrapper?
No, Plumber is far more than an AI or GPT wrapper. While we utilize technologies like GPT as part of our solution, the true power of Plumber lies in our custom data models and advanced post-training processes. These models are tailored to the specific needs of service providers, ensuring that AI-driven recommendations, workflows, and insights are highly accurate and relevant.
Is my data safe?
Yes, your data is safe with Plumber. We prioritize security and compliance at every level, employing robust encryption, secure integrations, and strict access controls to protect your information. Our platform adheres to industry-leading data protection standards, ensuring your data remains private, secure, and fully under your control.
Which IT ticketing systems does Plumber work with?
Plumber currently integrates with Zendesk and Intercom. We'll be releasing new integrations soon, including ConnectWise and ServiceNow.
Contact

Plumber is an AI Ticket Dispatcher
for outsourced IT teams.

Integrate directly with your IT ticketing system.
Route tickets to your best-fit technicians, instantly.
Accelerate ticket triage and resolution times.
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