AI Ticket Dispatcher
Plumber is an AI Ticket Dispatcher that instantly assigns IT tickets to your best-fit technicians based on their expertise, capacity, and cost.
Service delivery is evolving into a cybernetic model where AI augments human expertise in real time. But the systems MSPs rely on today weren’t built for this shift, and the latest wave of “AI” add-ons are just GPT wrappers that offer surface-level outputs without real operational intelligence.
Plumber is AI-native at its core. It uses multiple specialized models trained on real ticket and technician data, designed to learn from outcomes and get smarter with every resolution. The result is a routing engine built for the new cybernetic model, helping MSPs deliver faster, higher-quality service at scale.
Instantly assign tickets to your best-fit technicians. Accelerate ticket resolution times and free up your team to focus on high-value (billable) work.
Integrate with your IT ticketing system in one click
Map connections between siloed and disparate data points
Ensure accurate dispatch based on historical ticketing data
Help frontline technicians create tickets faster with an AI agent
Eliminate errors in ticket categorization and prioritization
Improve ticket quality to accelerate downstream workflows
Auto-assign the ideal technician to service any given ticket
Reduce ticket triage time from 10+ minutes to <20 seconds.
Ensure ideal fit based on technician expertise, bandwidth, and cost
Eliminate
misrouted tickets
Minimize cost
per ticket serviced
Reduce time spent
on non-billable work
Improve technician
utilization rates
Reduce ticket
resolution variance
IT Operations Manager
MSP Pilot Customer
Contact us
Plumber is an AI Ticket Dispatcher for MSPs
Integrate directly with your IT ticketing system.
Route tickets to your best-fit technicians, instantly.
Accelerate ticket triage and resolution times.